Frequently Asked Questions

Waterfront Apartments Melbourne manages around 40 self-contained and fully furnished apartments in the award winning Flinders Wharf Building at 60 Siddeley Street in the Melbourne CBD.

Apartment Information

What’s included in the price?

  • Utilities such as Electricity and Gas.
  • Linen and Towels.
  • Furnishings and appliances.
  • Television with Foxtel Hotel Package.
  • Use of building facilities, which include a swimming pool, gymnasium, Jacuzzi, spa and sauna.
  • Apartment is serviced once a week .
  • Wi-Fi internet available and free in the apartment. Car parking available free of charge for long term guests (consecutive 28 nights stay) only.

What additional services are provided

The following facilities and services can be provided for an additional charge.​

  • Car parking facilities: AUD 20 per night. Free for LONG TERM guests.
  • Rollaway beds: AUD 35 per night.
  • Baby Cot: AUD 10 per night.
  • Baby Cot and Highchair: AUD 15 per night.

Do all the apartments have a river view?

Majority of apartments have a river view but not all of them. Apartment type specifies river or city view on its description.

Is wireless internet available in all the apartments?

Apartments have Internet for browsing only and no big downloads (e.g. movies, tv show) are allowed.

Is car parking available?

Car parking is subjective to availability at AUD 20 per day.

What appliances are provided in the apartment?

All apartments are fully furnished and come with the following appliances:

  • Cook-Top Stove
  • Oven
  • Dishwasher and Microwave
  • Washing Machine
  • Dryer
  • Crockery and Cutlery
  • Kettle
  • Toaster
  • Coffee Plunger
  • Vacuum Cleaner
  • Central Air-Conditioning
  • Kitchen Utensils
  • Flat Television with Foxtel Cable
  • Good size Fridge
  • Hair Dryer
  • Bed linen and Towels

Location & Transportation Guide

Where is Waterfront Apartments located?

Apartments are located in Flinders Wharf Building at 60 Siddeley Street, Docklands Melbourne, 3008. Waterfront Apartments privately manages modern fully furnished apartments on the banks of the Yarra River. The building is positioned across Melbourne Convention and Exhibition Centre, Crown Casino and DFO South Wharf shopping Centre. We are located around 5 minutes on a tram ride to the centre of Melbourne.

What is the closest train station and tram stop?

Southern Cross Station is the closest train station which is about 7 minute walk from the building. Batman Park is the closest tram stop. Trams 96, 12 and 109 pass by this tram stop. Flinders Street stop a one-minute walk within free tram zone stop number D4

Can I arrange airport transfers at the hotel?

Airport transfers from the apartment to the airport can be arranged through our reservation staff. Please note these transfers are chargeable starting from AUD60 per way.

How do I get to the apartment from Melbourne Tullamarine Airport?

There is a sky bus at the airport. The main drop off point in the Melbourne CBD is Southern Cross Station. This station is a 7 minute walk to the apartment complex. The Sky Bus costs around AUD19 per person per way (http://melbourneairport.com.au/to-from-the-airport/overview.html ). Alternatively, guests can take a cab off the taxi rank on exiting the airport. The fare varies from AUD70 to AUD85 depending on traffic conditions. From the airport it takes around 35 to 50 minutes by car to reach the apartment complex.

How do I get to the apartment from Melbourne Avalon Airport?

There is a bus transfer at Avalon airport operated by Sita Coaches. The main drop off point in Melbourne CBD is Southern Cross Station. This station is a 7 minute walk to the apartment complex. Bus transfer is around $22.00 per person per way (http://www.sitacoaches.com.au/avalon/about_avalon.shtml). Alternatively, guests can take a cab. The fare varies from AUD 120 to AUD 150 depending on traffic conditions. From the airport it takes around 1 hour 15 minutes by car to reach the apartment complex.

Reservation and Payment

How do I make a reservation?

Guests can make a reservation online – please click here to book now.

Alternatively, guests can email our reservation team at enquiry@waterfrontmelbourne.com.au or call us at +61396298877.

Is there a minimum length of stay?

Short Term
The minimum length of stay is 3 nights with 1 or 2 nights allowed over the week.

Long Term
The minimum length of stay for a long term stay is 28 consecutive nights.

How do I make a payment for my reservation?

Short Term Stay
A credit card with sufficient funds is needed. Upon making the reservation, 1 night deposit is required. The remaining balance will be taken 7 working days before arrival. Alternatively, guests can deposit the amount to our bank. Bank Details as below:

ANZ Bank
BSB: 015660
ACC: 191 260 736
Name on account: Flinders Wharf

Long Term Stay
Guests staying for 28 consecutive nights or more are required to pay a deposit for fourteen nights at the time of making a reservation. Subsequently, guests will be charged for a 28 night stay upon arrival (exception for corporate bookings) . Guests will receive a monthly invoice that includes rent for the coming month and any extra charges. If you pay by credit card, your account will automatically be charged at the beginning of every month and you will receive an invoice for the same.

Can my company pay my rent?

Yes, most of our corporate guests have their company paying on their behalf. An invoice will be sent to the company.

Short Term
The company needs to pay in full before the check-in date.

Long Term
The company needs to pay the deposit stated on the confirmation. The remaining balance needs to be paid at the due date specified on the invoice.

Do I have to provide my credit card even if my company is paying?

All guests are required to provide their credit card upon check-in. The credit card is used as guarantee in the event the company declines an invoice. The credit card is also used to charge incidentals that are not covered by the company. We will inform the guest before charging the credit card.

What is your cancellation policy?

Short Term

  • Cancellation fee for bookings cancelled at least 7 working days before date of arrival: AUD 35
  • Cancellation fee for bookings cancelled within 7 working days before date of arrival: Full amount of booking.

Long Term

  • Cancellation fee for bookings cancelled at least 7 working days before date of arrival: 14 nights deposit.
  • Cancellation fee for bookings cancelled within 7 working days before date of arrival: the full amount paid including deposit and the payment for the month

Check-In & Check-Out Policy

What time is check-in?

Check in time is 2PM.

I will arrive at the hotel after 7PM, will it be possible to check in late?

Guests are required to advise estimated time of check-in especially if arriving at the apartment after 7PM.

Where do I check in?

Waterfront Apartments Melbourne has an office in Flinders Wharf next to the building riverside entrance. The office is accessible if guests walks along the Yarra River. Guests can come straight to the office for check in or can call +61417852550 upon arrival at 60 Flinders Wharf Building. One of our staff will meet the guest at the driveway or in the foyer.

What time is check-out?

Guest must check out latest by 10am.

Can I have an early check-in?

Our standard check in time is 2pm. To guarantee an early check-in, guests are required to book the previous night. If rooms are available before 2pm, an early check-in may be possible. Guests can leave their luggage free of charge at our office between office hours from 9am to 7pm.

Can I have a late check-out?

Late check-out is not guaranteed and is subject to availability. A late check-out fee of AUD100 is applicable for guests leaving before 3pm (subject to availability).

What do I do upon check-out?

Kindly leave keys inside the apartment. If guests have availed the car parking, they must leave one key inside the apartment and the other key must be brought down in order to open the security gates. The key must be dropped with the concierge/front desk in an envelope provided by one of our staff.

Extras and Miscellaneous

Is there a restaurant in the building?

Waterfront Apartment Melbourne does not operate any dining facilities. However there are numerous restaurants beside and around the building.

When is housekeeping service done?

Housekeeping is offered every 7 days after check in-date. There is no daily service. Daily service may be requested at an additional fee of AUD50 to AUD120 per apartment depending on the number of bedrooms.

Do you offer laundry service?

The apartment is equipped with washing machine and dryer. Dry cleaning service is offered in the building, but this is operated by a different company. Waterfront Apartments Melbourne staff will assist you.

Does the apartment have a safety deposit box?

There is no safety deposit box inside the apartment. Guests are advised to secure their valuable and lock their apartment at all times.

Can I have parcels and letters delivered before I arrive?

Guests can have parcels and letters delivered before they arrive. Guests can have items delivered to G8, Flinders Wharf Building, 60 Siddeley Street, Docklands 3008. All parcels must be addressed to the attention of Waterfront Apartments with the guest name so that we are able to confirm and accept the delivery. Guests must also notify the staff in writing if there is a delivery expected or deliveries will not be accepted.

I want to have grocery and food delivered to my apartment during my stay. How can this be arranged?

Guests must indicate their apartment / unit number and the building address when making the order. Guests must advise the delivery company to give the recipient a call upon delivery. The concierge will not accept grocery and food deliveries on behalf of guests. Upon arrival of a delivery, guests can either go down the lobby to get the items purchased or provide access to the delivery personnel to reach the apartment using the intercom inside the apartment.

Do you have any smoking rooms?

All our apartments are strictly non-smoking. You are permitted to smoke in the balcony with the doors closed. Guest is deemed responsible for making sure that there are not cigarette butts on the balcony floor on departure.

Are pets allowed?

Pets are not allowed in our apartments.

Who should I contact if I have a problem during my stay?

Guests can contact one of our friendly staff on +61417852550. Staff lives on site and can assist in case of emergencies

What are the Terms and Conditions for my stay?

Our Terms and Conditions can be viewed here (please click here to view). Terms and conditions can be altered but only by arrangement with us in writing.

What should I do if there is an emergency?

For emergency service please dial 000. Once the emergency service is on its way, please contact Teresa, Carol or Camila on +61417852550 so we can further assist with the emergency.