Waterfront Melbourne Apartments are extremely proud to deliver the ultimate customer experience, by listening and engaging with our clients to provide them with the ‘WOW’ factor whilst staying with us.

Teresa Lane, founder and director of Waterfront Melbourne Apartments started this business by providing a distinctive and individual service.


 “Personalisation is not a one off, it becomes part of the exception which is what we have delivered since the beginning and it still continues today, creating customer loyalty which we are all very proud of”

 Teresa, Managing Director


At Waterfront Melbourne Apartments personalised service has become crucial to the success of our business, our face-to-face encounters that we deliver so very well sets us aside from our competitors.


“Our regular clients continue to return as a result of the extra efforts we make to interact and take care of them”  

Carolina, Accommodation & Operations Manager


Our team always endeavor to provide high quality service to all guests, no matter what the reason for staying is; corporate, international, business & leisure, family holiday or relocation.

 Your experience becomes seamless from your initial encounter with us once your reservation has been confirmed.

 We’re waiting for you with a smile

  • Helpful, professional staff, always available
  • We’ll escort you personally to your apartment explaining along the way the features in our building and what the local surroundings have to offer
  • Nothing is too much trouble; we go the extra mile even if that means making a reservation for dinner, transfers to the airport or MCG and even arranging flowers for a ‘forgotten anniversary’!
  • And when you check out there will be another smile so that we will see you again next time

 Personalised Customer Service means regarding people, as individuals by treating them in a way that makes them feel unique and appreciated.  Here at Waterfront Melbourne Apartments our high level of customer connection and service allows us to go that extra mile with a smile.


“Our clients expect and sometimes demand highly personalised experiences which we provide extremely well.  We always try and over deliver and custom tailor our service to our many regular clientele.”

Camila, Marketing & Sales Manager


Along with our fabulous and well-known personalised service, remember the other spectacular reasons to stay with us are quality amenities, great facilities and the best location in Melbourne on the Yarra River.

 Waterfront Melbourne Apartments are an amazing place to stay and close to everywhere you want to be – we are always here to welcome you.