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Terms and Conditions

Reservations & Payment

  1. Bookings can be made online via the Waterfront Melbourne Apartments website. Alternatively guests can email enquiry@waterfrontmelbourne.com.au or call +61396298877.
  2. Bookings are subject to availability. Rates are based upon your length of stay and date of stay. If you alter your arrival or departure dates,your booking status and rates are subject to change accordingly.
  3. Waterfront Melbourne Apartments practices dynamic pricing wherein rates may change depending on various factors e.g. room availability, seasonality etc. However once a reservation has been made, the rate for that booking is guaranteed. Request for rate change or further discounts will not be entertained.
  4. Guests must be 18 years of age or older to make a reservation and stay at the apartment.
  5. For short term accommodation (1 to 27 nights), a deposit equal to the amount of 1 night is required to secure the booking. For long term accommodation (28+ nights) a deposit equal to the amount of 7 nights is required to secure the booking.
  6. Deposit is non-refundable if the booking is cancelled less than 7 working days prior to arrival. Payment of the apartment deposit constitutes the clients acceptance of these Terms and Conditions.
  7. Balance of the rental amount must be received in full 7 days prior to occupancy. If a credit card is provided for the deposit then we will attempt to take the final balance from this credit card when it is due. If you do not wish for this to occur please advise Waterfront Melbourne at least 14 days prior to your arrival. If full payment is not received the company has the right to cancel the booking.
  8. Visa, Mastercard and American Express incurs a 1.5% surcharge of the total cost.

AMENDMENT AND CANCELLATION

  1. All bookings have a minimum night’s stay. Generally, a minimum of 3 nights apply except during peak dates where a minimum of 4 nights is required. Amendments will not be allowed if it is less than the minimum nights required.
  2. Changes of date and cut short of stays are subject to the approval of Waterfront Apartments Melbourne Management. The management reserves the right to cancel the booking with the corresponding cancellation fee stated below if the booking is less than the minimum nights required.
  3. Booking cancellation for semi flexible reservation incurs an administrative fee per apartment booked. Refund will be made into your credit card account less $35 cancellation fee for bookings cancelled over 7 working days of arrival date.
  4. Booking cancellation made within 7 days of check in date will result in the forfeiture of the entire amount paid.
  5. NO cancellations are allowed for NON REFUNDABLE bookings. Amendments/Cut short of stays and change of dates are strictly not allowed for non refundable bookings.
  6. Bookings made via online travel agents such as Booking.com, Wotif, Expedia and the likes may have a different cancellation policy. As part of our agreement with these travel companies we will adhere to the policies that were indicated in the booking screen of these websites at the time the reservation was made by the guest
  7. Non refundable reservations made through Booking.com and Expedia.com will result in the deduction of the entire amount at the time of reservation. Strictly no refund will be made to guest if booking is cancelled. Change of dates and any other amendments are not allowed.
  8. Semi flexible reservation or booking with special conditions made through Booking.com will result in the deduction of 1 night deposit at the time of reservation. Cancellation made more than 7 working days before check in will result in the forfeiture of this deposit. Cancellation made with  7 working days before check in will result in a charge of the total booking amount.
  9. If cancellation is caused by Waterfront Melbourne due to unforeseen circumstances, all money paid to date is refundable and will be refunded via the method paid within 7 days of cancellation notification. The manager will make every effort to ensure the property is available as booked. However the manager reserves the right to make alterations/cancellations to bookings due to unforeseen circumstances.
  10. All cancellations need to be in writing. Voice messages or verbal cancellations won’t be accepted unless we have received an email from you confirming it.

Check-in Policy

  1. Standard check in time is 2PM.
  2. Please note Waterfront Melbourne has an office in the same Flinders Wharf building. Guests are welcomed to visit our office for the check in on arrival. Our office is located at the corner of the Flinders Wharf building (17B Siddeley Street, next to the Ezy convenience store). 
  3. Guests are required to have a swipe access card to enter our property hence a meet up is necessary. Guest is advised to inform property of their expected arrival time or their flight details a couple of days before check in date.
  4. Guests need to advise if arriving outside office hours in advance. Office hours are from 9am to 7pm Monday to Friday and 9amto 3pm Satrudays and Sundays.
  5. The authorised signatory for the credit card used to make the booking must be the registered guest. All guests are require to present a photo ID and the credit card used to make the reservation at check-in (Exception for Corporate bookings).
  6. A pre-authorisation transaction of AUD500 will be processed to the credit card and will be held as a security bond. Guests who are unable to meet the check-in requirements will not be granted access to our apartments unless approved by the manager before check-in date.

Check-out procedure

  1. Check-out time is 10AM.
  2. Late check-out is not guaranteed and it is subject to availability.
  3. A late check out fee of AUD100 is applicable for late check-out after 11am. Late check outs have to be pre-arranged and approved.
  4. Guests should leave the keys inside the apartment upon check-out. There is no need to see a staff member when checking out of the apartment.
  5. Guests who availed the car parking facility must leave one key inside the apartment and the other key must be returned directly to the office or to the concierge desk if before 9am. 
  6. Guests must leave the apartment in a reasonable condition. No cleaning is required by the guest. Extra cleaning fee will be charged for apartments that are left too messy or carelessly dirty. Damage to any furniture, appliance or equipment will also be charged to the guest.

Conditions of Stay

  1. Guests who are arriving early or have a late flight upon departure are welcome to store bags in our office. The drop off and pick up of bags MUST be between 9am and 7pm weekdays and 9am to 3pm weekends.
  2. All apartments are self-contained. Housekeeping service is done on a weekly basis and is only applicable for stays of 7 days or more. Additional servicing is available on request and an additional charge will apply.
  3. Only 2 sets of keys will be given to guests regardless of the number of persons staying in the apartment. For 3 bedroom apartments a 3rd key might be possible (subject to availability).
  4. Number of guests should not exceed the number stated on the booking confirmation. Fees will apply for excess guests not agreed with the company in advance.
  5. Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. This rate does not allow for the extra costs associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments. Full loss of rent and eviction costs will apply.
  6. Damage, Breakage, Theft and Loss are the guests’ responsibility during their stay. Full replacement/cleaning costs are the responsibility of the guests.
  7. Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental and loss of bond.
  8. Pets are not allowed.
  9. Management takes no responsibility for the guests’ personal property.
  10. All Apartments are NON SMOKING. You are permitted to smoke on the balcony provided the door remains closed. You are not permitted to throw cigarette butts from the balcony.
  11. If 1 bedroom is booked and the second bed is used then the “2 bedroom tariff” will apply for the duration of stay.
  12. Furniture, fixtures & fittings are not to be altered or moved between rooms.
  13. Waterfront Melbourne Apartments reserves the right to debit your credit card or request payment in full for any outstanding charges that apply to your booking. This includes extra cleaning, rubbish removal, additional guests, extended stays, late check-outs, extra bedrooms occupied, smoking penalties, lost keys and swipes, repairs or damage to the property (in the apartment and/or common area of the building).

All information or advice provided as part of this website is intended to be general in nature and you should not rely on it in connection with the making of any decision. Waterfront Melbourne tries to ensure that all information provided as part of this website is correct at the time of inclusion on the website but does not guarantee the accuracy of such information. Waterfront Melbourne is not liable for any action you may take as a result of relying on such information or advice or for any loss or damage (whether caused by negligence or otherwise) suffered by you as a result of you taking this action.

Acceptance

Guests who have made the booking are deemed to have read and accepted these terms and conditions. In the event of dispute, Waterfront Melbourne Apartments management decision is deemed final.