Guests are deemed to have read and accepted these terms and conditions upon booking the accommodation with us. The person responsible for the booking is required to sign an acknowledgment of these terms and conditions at check-in. In the event of a dispute, Waterfront Melbourne Apartments’ decision is deemed final.
Guests are made fully aware of booking an apartment in a residential building. Parties, functions or gatherings are strictly prohibited. Guests will be immediately evicted if caught having a party or gathering after 10PM or having an excessive number of visitors. Full loss of payment, entire security bond and eviction costs will apply to the person responsible for the booking.
The property reserves the right to not take group bookings apart from corporate events attending Melbourne Convention and Exhibition Centre.
The number of guests should not exceed the number stated on the booking confirmation.
Disturbance to our neighbours, including excessive noise, loud music, bad behaviour, and breach of recreational facilities rules are strictly prohibited. Non-compliance with the building rules and conditions of stay will result in immediate eviction. Full loss of accommodation payment, loss of security bond and eviction costs of up to AUD$2,000 may apply. Guests will be liable to pay eviction costs by signing the guest agreement form. By breaking building rules and breaching our conditions of stay, you irrevocably harm the business branding and put in jeopardy our ability to operate in a residential building.
Any physical damage, breakage, and loss of items in the apartment will be charged to the guests accordingly. The management reserves the right to draw down on the bond for the recovery of loss and damage incurred.
A $350 fee may incur to any incident that requires prompt remediation by the onsite manager or in the event of a breach issued by the Owners Corporation against the business entity.
Pets are not allowed in apartments booked for short stays. Guests booked for a long stay need to seek permission from the management to have pets in the apartments prior to their arrival.
Management takes no responsibility for the guests’ personal property.
All Apartments are NON-SMOKING. Smoking inside the apartment is prohibited. Smoking on the balcony is allowed, provided the balcony door is closed. You are not permitted to throw cigarette butts from the balcony.
All apartments are fully furnished and self-contained. Unless otherwise requested, housekeeping service is done on a weekly basis and is only applicable for stays of 7 days or more at no extra cost. Additional housekeeping servicing is available on request and an additional charge would apply.
Property provides 2 sets of keys per apartment booked. A third set of keys may be possible and shall be requested in advance.
Smoke Alarm: Should the smoke alarm in your apartment be activated during your stay (for instance by cooking or using the toaster), please open windows and the balcony door. Guest MUST not open the front door once the alarm goes off as this will cause the fire alarm system in the building to go off and the fire brigade will be engaged. Guests will take full responsibility for all costs charged by the Melbourne Fire Brigade to the Owners Corporation, the owner of the lot or Waterfront Melbourne Apartments if the Fire Brigade renders any costs or charges.
You must not participate in any illegal activity at our apartments at any time. We reserve the right to immediately terminate your accommodation agreement without notice and re-enter into possession of the apartment without a refund of your accommodation payment and security bond.
You must not assign, sub-let or sub-licence the whole or any part of the premises without our prior written consent.
You agree that the Residential Tenancies Act 1997 (Vic) does not apply to this stay and that you will have no recourse to any of the provisions therein.
Booking Upgrade: If a guest is upgraded to a bigger apartment and other beds and towels are used, Management reserves the right to charge the correct tariff to cover expenses related to the extra usage.
Furniture, fixtures & fittings are not to be altered or moved between rooms.
Waterfront Melbourne Apartments reserves the right to debit your credit card or pursue further compensation for any outstanding charges that apply to your booking and your stay. This includes extra cleaning, rubbish removal, additional guests, extended stays, late check-outs, extra bedrooms occupied, smoking penalties, lost keys and swipes, repairs or damage to the property (in the apartment, common areas of the building or to furniture, appliances, or equipment in the apartment).
All information or advice provided as part of this website is intended to be general in nature. Waterfront Melbourne Apartments strives to ensure that all information provided as part of this website is correct at the time of inclusion on the website.
The guest and Management agree that these terms and conditions are to be construed in accordance with the laws of Victoria and the parties agree that were any legal dispute arises it will be dealt with under the exclusive jurisdiction of Victorian Courts.
There is ZERO tolerance for parties, functions, loud music, and excessive noise in the apartments. We ask that you respect the residents and guests in the building as bad behaviour towards staff or residents will not be tolerated.
Guests must refrain from gathering outside on the apartment balcony after 10pm as this may disturb the peace of neighbours.
Guests must wear suitable footwear and appropriate clothing at all times, including inside the foyer and in the lift. Guests must dry off after using the pool. Strictly no glass objects in the recreational facilities. Children under the age of 15 years must not use these facilities unaccompanied.
The appearance of clothing and other items apart from outdoor chairs is NOT allowed on the balcony or anywhere that is visible from the outside of the building under the body corporate policy. Please do not leave items such as laundry airers or clothing items on the balcony or anywhere which is visible from the outside.
Rubbish should be disposed of via chutes located near the lifts on levels 1 -17. Recycling rooms and larger bins can be found on level 1 – 6. To discard, tie rubbish in a plastic bag and place inside the chute. Do not leave any items on the floor of the waste room.
When using the car park, guests shall stay in the designated parking spot assigned by one of our team member. Parking in the wrong spot may result in the towing of the vehicle by a third-party company not related to Waterfront Melbourne Apartments. The approximate cost of towing is $600 and the guest is liable for this charge.
Violation of any of these terms and conditions as well as building rules will result in prompt action by the Manager and will incur penalties accordingly.
Bookings can be made online via the Waterfront Melbourne Apartments website. Alternatively, guests can email enquiry@waterfrontmelbourne.com.au or call +61 3 96298877. Booking directly is guaranteed to be cheaper than any other platform. We can match rates offered on third party websites.
Rates are structured based on the length of stay. If you alter your arrival or departure dates, your booking status and rates are subjected to changes accordingly.
Waterfront Melbourne Apartments practices dynamic pricing wherein rates may change depending on various factors such as room availability, seasonality, and peak events. Once a reservation has been made, the rate for that booking is guaranteed. Requests for rate changes or further discounts will not be entertained.
A valid Credit Card or Debit Card is required when making a booking.
Guests are required to present the same credit card used for any advance payment on arrival as the credit card needs to be sighted. Credit card payments will only be accepted if the card belongs to the person making the payment (exception for corporate bookings when dealt before arrival).
The guest responsible for the booking must be 21 years of age. Photo ID is requested upon arrival.
The property accepts Visa, MasterCard and American Express. Credit and Debit Card payments attract a 1.5% surcharge. We encourage guests to pay via bank transfer as transfers do not incur fees.
Flexible Bookings: No payment deposit is required at the time of the booking. Full payment will be collected on arrival. Pre-payment accepted for corporate bookings or in the event of guests willing to pay in advance via bank transfer.
Non-Refundable Bookings: Payment in full is required at the time of the booking. Modification, change of dates or cancellation are not accepted. There is no option of refund under any circumstances.
Payment for long-stay bookings is required 14 days prior to the date of arrival and always payable monthly in advance. Long stay bookings have a different cancellation policy.
Bedding Configuration: flexible options are available for most of the apartments. Some apartments have default beds therefore the setting can’t be changed. Any special request should be communicated in advance and when possible, our trained staff will accommodate your request. Please note there is no option of 6 single beds in the 3-Bedroom apartments.
Amendments, change of date and cut short of stays are subject to the approval of Waterfront Melbourne Apartments Management. Management reserves the right to cancel a booking if the booking is cut shorter than the minimum number of nights required for a particular period. The nightly rate may be adjusted to reflect the change of dates and/or the length of stay.
Flexible Bookings 7-Day Cancellation Policy: if a booking is cancelled more than 7 days before arrival, no cancellation fee will be charged. If a booking is cancelled within 7 days from the check-in date, then a cancellation fee equal to 1 night will be charged. Cancellation fee will be charged to the credit card used to guarantee the payment of your account.
Non-Refundable bookings: cancellation, no-show or change of dates are not accepted.
For NO SHOW bookings a cancellation fee equal to the full stay will be charged to the credit card provided upon booking.
In-house guests: once the guest has checked in, any change of dates or cut short of stay are not permitted. Credit or refunds are not possible, even in the event of Force Majeure. Fees associated with the booking are considered therefore no refund or credit requests will be entertained.
Bookings made through online travel agents such as Expedia and Booking.com need to follow the cancellation policy of those platforms.
All booking cancellations need to be in writing or by email. Voice messages or verbal cancellations will not be accepted.
If cancellation is caused by Waterfront Melbourne Apartments due to unforeseen circumstances, all money paid to date is refundable via the method paid within 7 days of a written cancellation notification. The manager will make every effort to ensure the property is available as booked. However, the manager reserves the right to make alterations/cancellations to bookings due to unforeseen circumstances.
Standard check in time is 2pm.
Guests are required to visit our office for the registration and check-in induction. Our office is located at the corner of the Flinders Wharf building (17B/60 Siddeley Street, next to the Ezy convenience store).
Office hours are from 9am to 6pm Monday to Friday. Over the weekends and on public holidays our reception office will be open from 9:30am to 2pm
Guests arriving early or departing on a late flight are welcome to store the bags in our office. The drop off and pick up of bags must be done between office hours.
Guests are required to present a photo ID upon arrival. Payments using credit card will only be accepted if the card belongs to the guest checking in. Corporate bookings are an exception and will be dealt with prior to arrival.
Documents required at check in: photo ID and credit card belonging to the person responsible for the booking. Security bond will be processed on arrival. The person responsible for the booking is required to sign a Guest Agreement Form acknowledging terms and conditions of stay at check-in.
After Hours Check-In: Guests arriving out of our operating office hours are encouraged to inform our front office team within 3 days of arrival upon receipt of our Check-in Procedure email. Guests will be asked to fill out a Guest Agreement Form confirming our Terms and Conditions of Stay. A form of photo ID must be provided along with credit or debit card details which will be verified, and the security bond will be processed.
A pre-authorisation transaction of AUD $300 will be processed to the credit card on arrival and will be held as a security bond to cover any incidentals. A security bond of $500 will be held for the 2-bedroom. Bond up to $1000 applies for the 3-bedroom bookings (exception for corporate bookings previously confirmed by management). Guests who are unable to meet the check-in requirements will not be granted access to our apartments unless approved by the manager before the check-in date.
Guests are given a non-exclusive licence to occupy the apartment for the duration of the stay and no longer than the agreed dates. Waterfront Melbourne Apartments Management can re-enter the Apartment without notice upon the conclusion of the stay. If Management believes any breach of these terms and conditions has occurred guests will be asked to leave, and Waterfront Melbourne Apartments has the right to access the apartment. Provision of a housekeeping service allows access to the apartment as agreed with you.
Check-out time is 10am.
Late check-out is subject to availability and not guaranteed during busy days.
A late check out fee is applicable for late check-outs after 11am. A late check-out must be pre-arranged and approved by the front office staff.
Waterfront Melbourne Apartments offers a self-checkout system. Guests are required to return all keys upon departure. Keys can be dropped off using the “Express Check-Out” drop box located outside our office at 17B/60 Siddeley Street Docklands.
Guests must leave the apartment in a reasonable condition. No cleaning is required by the guest. An extra cleaning fee will be charged for apartments that are left too messy or carelessly dirty. Damage to any furniture, appliance or equipment will be charged to the guest credit card on file or draw down on the bond.
Luggage storage is only available within office hours weekdays and weekends. If a guest is departing on the weekend, our office staff will provide alternative options if available at that time for storage after 2pm.
