What are we doing to minimise risk of COVID19

  • Physical Distancing is strictly enforced between staff and guest.
  • Implement a deep cleaning regime of all apartments in accordance to government cleaning standards and industry association.
  • Ensure we routinely follow and implement any directions and advice from government that can affect our workplace. 
  • We keep up to date from the government https://www.health.gov.au/about-us/contact-us/local-stateand-territory-health-departments.
  • Ensure our workers are directed to stay home and seek medical attention if they are unwell or have flu-like symptoms, even if they think an illness is minor. 
  • Ensure any workers returning from overseas have self-isolated for at least 14 days prior to returning to work.
  • Contactless check out

What is our Cleaning Protocol in line with Covid-19 Safety?

  • Implement a deep cleaning regime of all apartments in accordance to government cleaning standards and industry association.
  • Property is professionally cleaned
  • Property is cleaned with disinfectant
  • Bedding and towels in water that’s at least 60ºC/140ºF?
  • Property vacant for an extended amount of time between guests
  • Cleaning areas frequented by workers or others (eg visitors to our premises) at least daily with detergent or disinfectant


    Instructing workers to wear gloves when cleaning and wash their hands thoroughly with soap or use an alcohol-based hand sanitiser before and after wearing gloves
  • Cleaning frequently touched areas and surfaces several times a day with a detergent or disinfectant solution or wipe. This includes EFTPOS equipment, elevator buttons, handrails, tables, counter tops, door knobs, sinks and keyboards

 What's included in the price?

  • Utilities such as Electricity and Gas.
  • Linen and Towels.
  • Furnishings and appliances.
  • Apartment is serviced once a week (EXCEPT FOR CUSTOMIZE QUOTE)
  • Wi-Fi internet 
  • Private laundry 
  • Ducted Air Conditioning/Heater 
  • Access to the recreational facilities 

What additional services are provided

The following facilities and services can be provided for an additional charge.

  • Wi-Fi Internet: Free 
  • Car parking facilities: AUD 20 per night. 
  • Rollaway beds: AUD 50 per night.
  • Baby Cot: AUD 10 per night.
  • Baby Cot and Highchair: AUD 15 per night.

Do all the apartments have a river view?

Majority of apartments have a river view but not all of them. 

Is wireless internet available in all the apartments?

All apartments have internet access.

Is car parking available?

Car parking is subjective to availability at AUD 20 per day. Maximum height clearance is 2.0 meters

What appliances are provided in the apartment?

All apartments are fully furnished and come with the following appliances:

  • Cook-Top Stove
  • Oven
  • Microwave
  • Washing Machine
  • Dryer
  • Crockery and Cutlery
  • Kettle
  • Toaster
  • Coffee Plunger
  • Vacuum Cleaner
  • Central Air-Conditioning
  • Kitchen Utensils
  • Television with Foxtel Cable
  • Fridge
  • Hair Dryer


Where is Waterfront Apartments located?

Apartments are located in Flinders Wharf Building at 60 Siddeley Street, Docklands Melbourne, 3008. The building is positioned along the Yarra river banks, across Melbourne Convention and Exhibition Centre, Crown Casino and DFO South Wharf shopping Centre. We are located around 5 minutes on a tram ride to the centre of Melbourne.

What is the closest train station and tram stop?

Southern Cross Station is the closest train station which is about 7 minute walk from the building. Batman Park is the closest tram stop. Trams 96, 12 and 109 pass by this tram stop.

Can I arrange airport transfers at the hotel?

Airport transfers from the apartment to the airport can be arranged through our reservation staff. Please note these transfers are chargeable starting from AUD65.00 per way.

How do I get to the apartment from Melbourne Tullamarine Airport?

There is a sky bus at the airport. The main drop off point in the Melbourne CBD is Southern Cross Station. This station is a 7 minute walk to the apartment complex. The Sky Bus costs around AUD19 per person per way (http://melbourneairport.com.au/to-from-the-airport/overview.html ). Alternatively, guests can take a cab. The fare varies from AUD65 to AUD80 depending on traffic conditions. From the airport it takes around 35 to 50 minutes by car to reach the apartment complex.

How do I get to the apartment from Melbourne Avalon Airport?

There is a bus transfer at Avalon airport operated by Sita Coaches. The main drop off point in Melbourne CBD is Southern Cross Station. This station is a 7 minute walk to the apartment complex. Bus transfer is around $22.00 per person per way (http://www.sitacoaches.com.au/avalon/about_avalon.shtml). Alternatively, guests can take a cab. The fare varies from AUD 120 to AUD 150 depending on traffic conditions. From the airport it takes around 1 hour 15 minutes by car to reach the apartment complex.

How do I make a reservation?

Guests can make a reservation online - please click the "Book Your Stay" button.

Alternatively, guests can email our reservation team at enquiry@waterfrontmelbourne.com.au or call us at +61396298877.

Is there a minimum length of stay?

Short Term
The minimum length of stay is 3 nights.

Long Term
The minimum length of stay for a long term stay is 28 consecutive nights.

How do I make a payment for my reservation?

Short Term Stay
A credit card with sufficient funds is needed. Upon making the reservation, the payment will be taking 1 working day before arrival. We accept Visa, MasterCard and American Express. Credit Card payments attract a 1.5% surcharge. Alternatively, guests can deposit the amount to our bank. Bank Details are to be advised at booking. Bank transfers do not incur fees

Long Term Stay
Guests staying for 28 consecutive nights or more are required to pay a deposit for fourteen nights at the time of making a reservation. Subsequently, guests will be charged for a 28 night stay upon arrival. Guests will receive a monthly invoice that includes rent for the coming month and any extra charges. If you pay by credit card, your account will automatically be charged at the beginning of every month and you will receive an invoice for the same.

Can my company pay my rent?

Yes, most of our corporate guests have their company paying on their behalf. An invoice will be sent to the company.

Short Term
The company needs to pay in full before the check-in date.

Long Term
The company needs to pay the deposit stated on the confirmation. The remaining balance needs to be paid at the due date specified on the invoice.

Do I have to provide my credit card even if my company is paying?

All guests are required to provide their credit card upon check-in. The credit card is used as guarantee in the event the company declines an invoice. The credit card is also used to charge incidentals that are not covered by the company. We will inform the guest before charging the credit card.

What is your cancellation policy?

Amendments / change of date and cut short of stays are subject to the approval of Waterfront Melbourne Apartments Management.  Management reserves the right to cancel a booking if the booking is cut shorter than the minimum nights required. Nightly rate may be adjusted to reflect the change of dates or length of stay.

Cancellation Policy: If a booking is cancelled more than 1 day before arrival, no cancellation fee will be charged. If a booking is cancelled within 1 day from the check-in date, then a cancellation fee equal to 1 night will be charged.

New 7-Day Cancellation Policy will take effect for all bookings made from the 5th  November 2021 for check-in dates from the 15th February 2022 onwards.

7-Day Cancellation Policy: if a booking is cancelled more than 7 days before arrival, no cancellation fee will be charged. If booking is cancelled within 7 days from the check-in date, then a cancellation fee equal to 1 night will be charged. Cancellation fee will be charged to the credit card used to guarantee the payment of your account.

For NO SHOW bookings a cancellation fee equal to the full stay will be charged to the credit card provided upon booking.

Once a guest has checked in, no cut short of stays is allowed even in a snap lockdown situation due to Covid restrictions. The property will not refund or offer credit in this instance as expenses related to this stay need to be processed.

Bookings made through online travel agents such as Expedia and Booking.com need to follow the cancellation policy of those platforms.

All booking cancellations need to be in writing or by email. Voice messages or verbal cancellations will not be accepted.

If cancellation is caused by Waterfront Melbourne Apartments due to unforeseen circumstances, all money paid to date is refundable via the method paid within 7 days of a written cancellation notification. The manager will make every effort to ensure the property is available as booked. However, the manager reserves the right to make alterations/cancellations to bookings due to unforeseen circumstances.

For bookings made on or before 5 August 2021, please refer to the cancellation policy at the time your reservation was made. This is reflected on your booking confirmation email.


What time is check-in?

Check in time is 2PM.

I will arrive at the hotel after 6PM, will it be possible to check in late?

Guests are required to advise estimated time of check-in especially if arriving at the apartment after 6PM. We have a comprehensive after office check in procedure wherein guest needs to fill out our after office registration form and attach a copy of passport or driver's license as well as the credit card used to make payment and credit card for the security bond. Only when the registration form and the documents required are receive do we let the guest know where and how to collect the key. 

Where do I check in?

Waterfront Melbourne Apartments have a reception desk outside of the building premise. Guest must proceed to our office at 17B/60 Siddeley Street, Docklands 3008 (beside the Ezy Convenience Store).  Guests can call +61417852550 for directions. 

What time is check-out?

Guest must check out latest by 10am.

Can I have an early check-in?

Our standard check in time is 2pm. To guarantee an early check-in, guests are required to book the previous night. If rooms are available before 2pm, an early check-in may be possible. Guests can leave their luggage free of charge at our office between office hours. 

Can I have a late check-out?

Late check-out should be requested with the reservation staff. Late check-out is not guaranteed and is subject to availability at the time of check-out. A late check-out fee of AUD50 per hour is applicable for guests leaving before 3pm. The full price of the room will be charged for a check-out after 3pm.

What do I do upon check-out?

Guest must bring the keys to the office upon check out. There is also a drop-box where keys can be left when checking out early. 



Is there a restaurant in the building?

Waterfront Melbourne Apartments does not operate any dining facilities. However there are numerous restaurants beside and around the building.

When is housekeeping service done?

Housekeeping is offered every 7 days after check in-date. There is no daily service. Daily service may be requested at an additional fee of AUD50 to AUD 160 per apartment depending on the number of bedrooms.

Do you offer laundry service?

The apartment is equipped with a washing machine and dryer. Dry cleaning service is offered in the building but this is operated by a different company. Waterfront Apartments Melbourne staff can provide the dry cleaning company’s number to the guest but the guest must make the arrangement directly with the said company.

Does the apartment have a safety deposit box?

There is no safety deposit box inside the apartment. Guests are advised to secure their valuable and lock their apartment at all times.

Can I have parcels and letters delivered before I arrive?

Guests can have parcels and letters delivered before they arrive. Guests can have items delivered to 17B/60 Siddeley Street, Docklands 3008. All parcels must be addressed to the attention of Teresa Lane with the guest name so that we are able to confirm and accept the delivery. Guests must also notify the staff in writing if there is a delivery expected otherwise deliveries will not be accepted.

I want to have grocery and food delivered to my apartment during my stay; how can this be arranged?

Guests must indicate their apartment / unit number and the building address when making the order. Guests must advise the delivery company to give the recipient a call upon delivery. The concierge will not accept grocery and food deliveries on behalf of guests. Upon arrival of a delivery, guests can either go down the lobby to get the items purchased or provide access to the delivery personnel to reach the apartment using the intercom inside the apartment.

Do you have any smoking rooms?

All our apartments are strictly non-smoking. 

Are pets allowed?

Pets are not allowed in our apartments.



Who should I contact if I have a problem during my stay?

Guests can contact one of our friendly staff on +61 03 9629 8877.

What are the Terms and Conditions for my stay?

Our Terms and Conditions can be viewed here (please click here to view). Terms and conditions can be altered but only by arrangement with us in writing.