WHAT'S INCLUDED IN THE PRICE?
Utilities such as electricity, water and gas
Linen and Towels
Furnishings and appliances
Complimentary weekly housekeeping service
High speed internet service
Access to the recreational facilities
Luggage storage
After hours on call service for emergencies
WHAT ADDITIONAL SERVICES ARE PROVIDED?
The following facilities and services can be provided for an additional charge.
Car park: AUD 20 per night.
Rollaway bed: AUD 50 per night.
Taxi service
DO ALL THE APARTMENTS HAVE A RIVER VIEW?
Majority of apartments have a river view but not all of them. Please see apartment name and description for information and details.
IS CAR PARKING AVAILABLE?
Yes, parking is available at the property for AUD 20 per day. Maximum height clearance is 2.1 meters.
WHAT APPLIANCES ARE PROVIDED IN THE APARTMENT?
Cook-Top Stove
Oven
Microwave
Big size fridge
Dishwasher
Washing Machine
Dryer
Crockery and Cutlery
Kettle
Toaster
Coffee machine
Vacuum Cleaner
Central Air-Conditioning
Kitchen Utensils
Smart flat TV
Hair Dryer
LOCATION OF APARTMENTS
Apartments are located in Flinders Wharf Building at 60 Siddeley Street, Docklands Melbourne, 3008.The building is positioned along the banks of the Yarra River, across Melbourne Convention and Exhibition Centre, Crown Casino and DFO South Wharf shopping Centre. We are located around 5 minutes on a tram ride to the centre of Melbourne. Sea Life Aquarium, the Immigration Museum, Flinders Station and Federation Square are a quick ride on the free tram.
WHAT IS THE CLOSEST TRAIN STATION AND TRAM STOP?
Southern Cross Station is the closest train station which is about 7 minutes walk from the building. Batman Park is the closest tram stop. Trams 96, 12 and 109 pass by this tram stop. The tram stop at the corner of Spencer Street and Flinders Street has the trams number 35, 70 and 75. South Wharf/ Wurundjeri Way have tram numbers 70 and 75. Property is located on the free-tram zone.
CAN I ARRANGE AIRPORT TRANSFERS AT THE HOTEL?
Airport transfers to and from the apartments can be arranged by our reservation staff. Please note that these transfers are chargeable, and prices start from AUD 75 one way.
HOW DO I GET TO THE APARTMENT FROM MELBOURNE TULLAMARINE AIRPORT?
Skybus serves passengers at the airport. The main drop off point in the Melbourne CBD is Southern Cross Station. This station is a 7 minutes' walk to the apartments. The SkyBus costs around AUD22 per person per way (https://www.skybus.com.au/ ). Alternatively, guests can take a cab. The fare varies from AUD80 to AUD95 depending on the traffic conditions and time of the day. From the airport it takes around 35 to 50 minutes by car to reach the apartment complex.
HOW DO I GET TO THE APARTMENT FROM MELBOURNE AVALON AIRPORT?
Skybus operates daily services to and from Avalon Airport.The journey time can take around 90 minutes depending on traffic conditions. Passengers can now enjoy the benefit of our free on boardWiFi. For prices and more information https://www.skybus.com.au/avalon-city-express/.
HOW DO I MAKE A RESERVATION?
Guests can make a reservation online by clicking on the "Book Now" button upon checking our array of available apartments: https://waterfrontmelbourne.com.au/rooms
Alternatively, guests can email our reservation team at enquiry@waterfrontmelbourne.com.au or call us at 03 9629 8877.
IS THERE A MINIMUM LENGTH OF STAY?
The minimum length of stay is 1 night. Weekends have a minimum of 3 night's stay.
CAN I STAY FOR 1 MONTH, 3 MONTHS OR A YEAR?
Waterfront Melbourne Apartments offers long stays from 1 month to a year or longer. Exclusive terms and conditions apply.
CAN MY COMPANY PAY FOR MY ACCOMMODATION?
Yes, corporate bookings usually pre-arrange payments prior to arrival or follow a payment agreement with the property. Payments can be made upon invoicing or charge back.
DO I HAVE TO PROVIDE MY CREDIT CARD EVEN IF MY COMPANY IS PAYING?
Corporate bookings have distinct payment arrangements therefore corporate guests are only required to present photo ID on arrival.
WHAT IS YOUR CANCELLATION POLICY?
Cancelation policy will vary depending on the terms and conditions of your booking. Waterfront Melbourne Apartments offers flexible bookings terms and non-refundable stays.
Flexible BookingsPolicy: 7 days cancellation notice applies. If a booking is cancelled 7 days prior to the check-in date, no charge will be applied. Bookings cancelled within 7 days of arrival will incur a 1-night cancellation fee. Cancellation fee will be charged to the credit card used to guarantee the payment of your account.
Non-Refundable bookingsPolicy: cancellation or change of dates are not accepted.There is no option of refund or credit as per booking terms.
No-Show Policy: If you do not arrive on the scheduled check-in date and fail to notify us of any changes, the full amount of the reservation will be charged to the credit card on file.
Post Check-in Policy: once you have checked in, changes to your stay dates or requests to shorten your stay will not be permitted. There will be no option of refund or credit even in the event of Force Majeure. The reservation will be maintained as originally booked.
Bookings made through online travel agents such as Expedia and Booking.com will follow the cancellation policy of these platforms at the time of booking.
Cancellation notice must be communicated in writing via email. Voice messages or verbal cancellations will not be accepted.
CHECK IN & CHECK OUT WHAT TIME IS CHECK-IN?
Check in time is 2PM. Check out is 10am.
I WILL ARRIVE AT THE APARTMENTS AFTER 6PM, WILL IT BE POSSIBLE TO CHECK IN LATE?
Yes. Guests arriving outside office hours are encouraged to inform our front office team within 3 days of arrival upon receipt of our Check-in Procedure.
Guests will be asked to fill out a Guest Agreement Form confirming our Terms and Conditions of Stay.
Photo ID must be provided along with credit or debit card details which will be verified, and the security bond will be processed.
WHERE DO I CHECK IN?
Waterfront Melbourne Apartments has an onsite office located off Siddeley Street. Guests must proceed to our office at 17B/60 Siddeley Street, Docklands 3008 (next to the Ezy Convenience Store).
Office is located on the corner of the building in front of the roundabout. Visible signage can be sighted for easy identification.
CAN I HAVE AN EARLY CHECK-IN?
Early check-ins are available and subject to availability. Guests are welcome to store the luggage in our office until apartment is ready.
CAN I HAVE A LATE CHECK-OUT?
Late check-outs are not always available specially on busy periods. Requests will be noted by our friendly reservation team who will try to accommodate your request.
IS THERE A RESTAURANT ONSITE?
Apartments are located in a residential building therefore there is no restaurant onsite. Options of restaurants and cafes are only a walk away.
WHEN IS HOUSEKEEPING SERVICE DONE?
Housekeeping service is complementary and offered once a week for stays of 7 days or more. Housekeeping service is complementary and offered once a week for stays of 7 days or more.
DO YOU OFFER LAUNDRY SERVICE?
The apartment is equipped with a washing machine and dryer for private use.
DOES THE APARTMENT HAVE A SAFETY DEPOSIT BOX?
No, there is no safety deposit box in the apartments.
CAN I HAVE PARCELS OR GROCERIES DELIVERED BEFORE I ARRIVE?
Guests can have parcels or groceries delivered before they arrive for their stay. Guests need to address the delivery of items to 17B/60 Siddeley Street, Docklands 3008. All parcels must be addressed to the attention of Melbourne Holiday Apartments and must include the guest's name. Guests must notify the staff in writing if there is a delivery expected otherwise deliveries may not be accepted.
I WANT TO HAVE GROCERY AND FOOD DELIVERED TO MY APARTMENT DURING MY STAY. HOW CAN THIS BE ARRANGED?
Apartments have an intercom system for the communication and drop off. Guests and residents must attend to the delivery at the entrance door. Access to the building premises is strictly allowed to registered persons only.
DO YOU HAVE ANY SMOKING ROOMS?
All our apartments are strictly non-smoking. However, guests are permitted to smoke on the balcony, provided the balcony door is properly closed to prevent smoke and any odour from entering the apartment. We ask guests to be mindful of other apartments when smoking out on the balcony.
ARE PETS ALLOWED?
Pets are not allowed in our apartments.Exception for long stays when approved by the manager.
WHO SHOULD I CONTACT IF I HAVE A PROBLEM DURING MY STAY?
Guests can contact one of our friendly staff on +61 3 9629 8877. We offer an after office hours call centre for emergencies and general assistance.
WHAT ARE THE TERMS AND CONDITIONS FOR MY STAY?
Our Terms and Conditions can be viewed here https://waterfrontmelbourne.com.au/terms-and-conditions