What's included in the price?

  • Utilities such as Electricity and Gas.
  • Linen and Towels.
  • Furnishings and appliances.
  • Television with Foxtel Hotel Package.
  • Use of building facilities, which include a swimming pool, gymnasium, Jacuzzi, spa and sauna.
  • Apartment is serviced once a week .
  • Wi-Fi internet and car parking are available free of charge for long term guests (consecutive 28 nights stay) only.

What additional services are provided

The following facilities and services can be provided for an additional charge.

  • Wi-Fi Internet: Free (browsing only - No big downloads)
  • Car parking facilities: AUD 20 per night. Free for LONG TERM guests.
  • Rollaway beds: AUD 50 per night.
  • Baby Cot: AUD 10 per night.
  • Baby Cot and Highchair: AUD 15 per night.

Do all the apartments have a river view?

Majority of apartments have a river view but not all of them. 

Is wireless internet available in all the apartments?

Apartments have Internet for browsing only and no big downloads are allowed.

Is car parking available?

Car parking is subjective to availability at AUD 20 per day. Maximum height clearance is 2.0 meters

What appliances are provided in the apartment?

All apartments are fully furnished and come with the following appliances:

  • Cook-Top Stove
  • Oven
  • Microwave
  • Washing Machine
  • Dryer
  • Crockery and Cutlery
  • Kettle
  • Toaster
  • Coffee Plunger
  • Vacuum Cleaner
  • Central Air-Conditioning
  • Kitchen Utensils
  • Television with Foxtel Cable
  • Fridge
  • Hair Dryer


Where is Waterfront Apartments located?

Apartments are located in Flinders Wharf Building at 60 Siddeley Street, Docklands Melbourne, 3008. Waterfront Apartments privately manages approximately 40 apartments inside the building complex. The building is positioned along the Yarra river banks, across Melbourne Convention and Exhibition Centre, Crown Casino and DFO South Wharf shopping Centre. We are located around 5 minutes on a tram ride to the centre of Melbourne.

What is the closest train station and tram stop?

Southern Cross Station is the closest train station which is about 7 minute walk from the building. Batman Park is the closest tram stop. Trams 96, 12 and 109 pass by this tram stop.

Can I arrange airport transfers at the hotel?

Airport transfers from the apartment to the airport can be arranged through our reservation staff. Please note these transfers are chargeable starting from AUD65.00 per way.

How do I get to the apartment from Melbourne Tullamarine Airport?

There is a sky bus at the airport. The main drop off point in the Melbourne CBD is Southern Cross Station. This station is a 7 minute walk to the apartment complex. The Sky Bus costs around AUD19 per person per way (http://melbourneairport.com.au/to-from-the-airport/overview.html ). Alternatively, guests can take a cab. The fare varies from AUD65 to AUD80 depending on traffic conditions. From the airport it takes around 35 to 50 minutes by car to reach the apartment complex.

How do I get to the apartment from Melbourne Avalon Airport?

There is a bus transfer at Avalon airport operated by Sita Coaches. The main drop off point in Melbourne CBD is Southern Cross Station. This station is a 7 minute walk to the apartment complex. Bus transfer is around $22.00 per person per way (http://www.sitacoaches.com.au/avalon/about_avalon.shtml). Alternatively, guests can take a cab. The fare varies from AUD 120 to AUD 150 depending on traffic conditions. From the airport it takes around 1 hour 15 minutes by car to reach the apartment complex.


How do I make a reservation?

Guests can make a reservation online - please click the "Book Your Stay" button.

Alternatively, guests can email our reservation team at enquiry@waterfrontmelbourne.com.au or call us at +61396298877.

Is there a minimum length of stay?

Short Term
The minimum length of stay is 3 nights.

Long Term
The minimum length of stay for a long term stay is 28 consecutive nights.

How do I make a payment for my reservation?

Short Term Stay
A credit card with sufficient funds is needed. Upon making the reservation, 1 night deposit is required. The remaining balance will be taken 7 working days before arrival. Alternatively, guests can deposit the amount to our bank. Bank Details are to be advised at booking. 

Long Term Stay
Guests staying for 28 consecutive nights or more are required to pay a deposit for fourteen nights at the time of making a reservation. Subsequently, guests will be charged for a 28 night stay upon arrival. Guests will receive a monthly invoice that includes rent for the coming month and any extra charges. If you pay by credit card, your account will automatically be charged at the beginning of every month and you will receive an invoice for the same.

Can my company pay my rent?

Yes, most of our corporate guests have their company paying on their behalf. An invoice will be sent to the company.

Short Term
The company needs to pay in full before the check-in date.

Long Term
The company needs to pay the deposit stated on the confirmation. The remaining balance needs to be paid at the due date specified on the invoice.

Do I have to provide my credit card even if my company is paying?

All guests are required to provide their credit card upon check-in. The credit card is used as guarantee in the event the company declines an invoice. The credit card is also used to charge incidentals that are not covered by the company. We will inform the guest before charging the credit card.

What is your cancellation policy?

Short Term

  • Cancellation fee for bookings cancelled at least 7 working days before date of arrival: AUD 35
  • Cancellation fee for bookings cancelled within 7 working days before date of arrival: Full amount of booking.
  • Cancellation fee for advance purchase or non refundable booking is the entire amount paid

Long Term

  • Cancellation fee for bookings cancelled at least 7 working days before date of arrival: depends on contract and agreement
  • Cancellation fee for bookings cancelled within 7 working days before date of arrival: depends on contract and agreement


What time is check-in?

Check in time is 2PM.

I will arrive at the hotel after 7PM, will it be possible to check in late?

Guests are required to advise estimated time of check-in especially if arriving at the apartment after 7PM. We have a comprehensive after office check in procedure wherein guest needs to fill out our after office registration form and attach a copy of passport or driver's license as well as the credit card used to make payment and credit card for the security bond. Only when the registration form and the documents required are receive do we let the guest know where and how to collect the key. 

Where do I check in?

Waterfront Melbourne Apartments have a reception desk outside of the building premise. Guest must proceed to our office at 17B/60 Siddeley Street, Docklands 3008 (beside the Ezy Convenience Store).  Guests can call +61417852550 for directions. 

What time is check-out?

Guest must check out latest by 10am.

Can I have an early check-in?

Our standard check in time is 2pm. To guarantee an early check-in, guests are required to book the previous night. If rooms are available before 2pm, an early check-in may be possible. Guests can leave their luggage free of charge at our office between office hours from 9am to 7pm.

Can I have an early check-out?

Late check-out should be requested with the reservation staff. Late check-out is not guaranteed and is subject to availability at the time of check-out. A late check-out fee of AUD50 per hour is applicable for guests leaving before 3pm. The full price of the room will be charged for a check-out after 3pm.

What do I do upon check-out?

Guest must bring the keys to the office upon check out. There is also a drop-box where keys can be left when checking out early. 



Is there a restaurant in the building?

Waterfront Melbourne Apartments does not operate any dining facilities. However there are numerous restaurants beside and around the building.

When is housekeeping service done?

Housekeeping is offered every 7 days after check in-date. There is no daily service. Daily service may be requested at an additional fee of AUD50 to AUD 160 per apartment depending on the number of bedroom.

Do you offer laundry service?

The apartment is equipped with a washing machine and dryer. Dry cleaning service is offered in the building but this is operated by a different company. Waterfront Apartments Melbourne staff can provide the dry cleaning company’s number to the guest but the guest must make the arrangement directly with the said company.

Does the apartment have a safety deposit box?

There is no safety deposit box inside the apartment. Guests are advised to secure their valuable and lock their apartment at all times.

Can I have parcels and letters delivered before I arrive?

Guests can have parcels and letters delivered before they arrive. Guests can have items delivered to 17B/60 Siddeley Street, Docklands 3008. All parcels must be addressed to the attention of Teresa Lane with the guest name so that we are able to confirm and accept the delivery. Guests must also notify the staff in writing if there is a delivery expected otherwise deliveries will not be accepted.

I want to have grocery and food delivered to my apartment during my stay; how can this be arranged?

Guests must indicate their apartment / unit number and the building address when making the order. Guests must advise the delivery company to give the recipient a call upon delivery. The concierge will not accept grocery and food deliveries on behalf of guests. Upon arrival of a delivery, guests can either go down the lobby to get the items purchased or provide access to the delivery personnel to reach the apartment using the intercom inside the apartment.

Do you have any smoking rooms?

All our apartments are strictly non-smoking. 

Are pets allowed?

Pets are not allowed in our apartments.



Who should I contact if I have a problem during my stay?

Guests can contact one of our friendly staff on +61417852550.

What are the Terms and Conditions for my stay?

Our Terms and Conditions can be viewed here (please click here to view). Terms and conditions can be altered but only by arrangement with us in writing.

What should I do if there is an emergency?

For emergency service please dial 000. Once the emergency service is on its way, please contact Teresa, Carol or Camila on +61417852550 so we can further assist with the emergency.